WHEREAS, the CENTRAL STATES TICKET BROKERS ASSOCIATION requires its members to maintain the highest level of ethics in the marketplace, and

WHEREAS, the CENTRAL STATES TICKET BROKERS ASSOCIATION, by this document, has adopted a self-imposed standard expressing a statement of principles describing expectations about the behaviors and conduct of its member,

IT IS THEREBY AGREED that the following be adopted and be known as:

CENTRAL STATES TICKET BROKERS ASSOCIATION
STANDARD OF PROFESSIONAL CONDUCT

EACH MEMBER:

Will Comply with all federal, state and local laws.

Will maintain regular business hours from a permanent location in the State of Illinois where in the resale of tickets is the principal business activity.

Will maintain regular business hours from a permanent location in the State of Illinois where in the resale of tickets is the principal business activity.

Will maintain a published business telephone from said location.

Will maintain all required business permits.

Will maintain accurate records of purchases, sales and refunds.

Will operate its business in a professional manner.

Will display CSTBA logo and registration number of broker on all display advertisements, sales receipts and other documents including vouchers, invoices and business stationery.

Will comply with the Illinois Business Corporation Act or the assumed Name Act.

Will have all shareholders, partners or officers personally liable to the CSTBA for fines or damages to the Association, indemnification agreements with the Association and reimbursement of the Consumer Protection Fund.

Will attempt to resolve any customer complaints in an expedient, fair and equitable basis.

WILL NOT intentionally deceive, mislead or misinform a customer concerning ticket availability or seat location.

WILL NOT sell or attempt to sell tickets at or near the event facility.

WILL NOT act in any manner that is detrimental to the ticket-brokerage industry or the CSTBA

AND

WILL abide by the promulgated rules and regulations of the CSTBA, including, but not limited to, the Bylaws and Consumer Protection Code.