CANCELLATION: member must refund all payments for ticket charges.
POSTPONED OR RESCHEDULED
(time, date, venue): Refund need not be given; however, consumer must be advised of same at time of purchase. If requested, the CSTBA does recommend the issuing of said refund.
STOLEN or COUNTERFEIT:
Member must refund all payment for ticket charges. There must be proof of same along with the consumer being denied admission to the event. This is a very rare case, and, whatever safeguards there are to prevent this from occurring, a possibility still exists that this may happen.
RAINOUT OR ACT OF GOD: Refund need not be given. Generally, tickets may be
exchanged at the venue for a future date (seats will not be the same). this is the same policy that the major sports enterprises have in place.
STRIKE, LOCKOUT, WORK STOPPAGE: Same as Rainout.
Refund policy of broker should be posted in a visible location and all customers should be advised of such policy at time of purchase.
DELIVERY: Refund need not be given for charges that are directly incurred for Federal Express, overnight mail, UPS,
messenger services, or the like. Member must advise customer of these charges at time of sale.
All refunds must be made on a timely basis after request for refund is made (no longer than 30 days).
ACCURACY: Members are to keep accurate records of sales in order to avoid any disputes concerning amount of refunds.
The CSTBA maintains and operates a mediation board to deal with the consumer issues such as refunds. If a member does not refund in a timely manner, pursuant to a bona fide request, the board has full authority to issue such refund and such action is binding on the member.
CSTBA maintains a consumer protection fund/bond to insure the payment of bona fide refund requests granted by the mediation board.