We, the members of the CENTRAL STATES TICKET BROKERS ASSOCIATION, in order to ensure consumer protection and recourse and in order to maintain integrity, accuracy, respect and goodwill in the ticket brokerage industry.

DO HEREBY DECLARE these statements of principle to be the

CENTRAL STATES TICKET BROKERS ASSOCIATION CONSUMER PROTECTION CODE

CSTBA MAINTAINS and operates a state-wide toll free telephone for consumer complaints and inquiries.

CSTBA MAINTAINS a consumer protection fund/bond in excess of $100,0000.00 to guaranty expedient and equitable resolution of consumer complaints.

CSTBA MAINTAINS a STANDARD REFUND POLICY which is binding on all members and is part of parcel of this code

MEMBERS MUST issue receipts showing names of purchaser and amount, if requested to do so.

MEMBERS MUST issue receipts for all deposits, reflecting the deposit amount, event and date, depositor and balance due.

MEMBERS MUST disclose location of seats represented by tickets, either orally or by seating chart, prior to sale.

MEMBERS MUST fill all orders at prices quoted unless order is on a "try to fill" basis where in consumer must be advised of same.

MEMBERS MUST REFUND ALL DEPOSITS, IN A TIMELY MANNER, FOR TICKETS NOT DELIVERED.

MEMBERS MUST NOT misrepresent tickets that are sold, specifically, "obstructed or limited view" seats that are marked a such - consumer must be advised of same prior to sale.

MEMBERS MUST do their utmost to resolve their own consumer complaints or inquiries.

MEMBERS MUST display CSTBA logo and registration number and must post toll-free complaint number in a prominent place.

MEMBERS MUST disclose, display and comply with the CSTBA STANDARD REFUND POLICY AND CSTBA STANDARD OF PROFESSIONAL CONDUCT.